The following courses are offered on a regular basis and approved by the State of Michigan for continuing education credits for insurance agents. All courses offered are FREE and approved for three credits per course.

Spring 2012 CE Schedule

Wednesday February 15
9:00am-12:00pm Insurance Fraud
1:00-4:00pm Water Damage Mitigation
Wednesday March 14
9:00am-12:00pm Mold Remediation
1:00-4:00pm Water Damage for Manufactured Homes
Wednesday April 25
9:00am-12:00pm Subrogation
1:00-4:00pm Ethics
Wednesday May 9
9:00am-12:00pm Smoke & Odor
1:00-4:00pm Furniture Damage Restoration

Call 616-842-3131 or 231-739-7177 to sign up. 
Or email Lindsey at lskinner@smlakeshore.com

Course Descriptions below.

Water Damage Mitigation

This course will demonstrate how water can damage carpet, wood floors and other building materials, how long until damage occurs and what steps can be taken to reduce or minimize the damage. The course will also illustrate water removal and explain the principles of drying and dehumidification. Mold growth, the use of antimicrobials and odor control will also be covered.

"I always enjoy your classes." Tina from Wilk & Son in Muskegon

" The course was very informative." Debra from State Farm in Shelby

Mold Remediation

This program introduces the science of mold and explores the potentially harmful effects of mold on building materials and occupants. Participants will learn how mold grows, how it spreads and what actions should be taken to remove mold in a safe and reasonable manner. Procedures such as containment, negative air and the proper use of personal protective equipment are also covered.

"Every time I take this class- I learn more info."  Tammy from Wilk & Son in Muskegon

" The class was very professional and informative.  There were actual examples of mold and equipment to work with."  Kim from West Michigan Insurance in Shelby

"There was a lot of information and John took the time to explain it."
Laurel from Muskegon Insurance Agency in Muskegon

Smoke and Odor Damage Mitigation

The course will show how acid gases flow throughout a home, the damage it causes and what should be done about it. This course will review the proper smoke mitigation steps which can reduce the loss.

"Very interesting course.  I liked the demonstrations especially well-seeing is believing." Phyllis from Gales Insurance in Hart

"Very informative as to the types of cleaners that are used and what can be saved with the right procedures used."
Kathleen from Gales Insurance in Pentwater

"Very interesting, great use of props and visuals."
Cris from Gales Insurance in Hart

ETHICS- If You Don't Live it You Don't Believe It

This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on "gut feel," the process contained in this program    takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.

"You made a dry subject interesting."  Bette from the James Wood Agency in Muskegon

"Well, I'm normally shy, so I wasn't very excited that we had to continue to go talk with others that I didn't know.  But it was proven to be helpful."  Tina from Wilk & Son in Muskegon

INSURANCE FRAUD-NEW!

This course focuses on the history, laws and statistics relating to the fraudulent insurance crimes that take place every day in America.

"I enjoyed the new presentation. I learned some interesting info."
Jodi from Northland Insurance in Whitehall

"I enjoyed the class, especially the interactive activities."
Richard from Liberty Mutual in Holland

WATER MITIGATION FOR MODULAR HOMES

This course focuses on restoration of mobile and modular homes after a water loss. The course covers the differences between the two types of manufactured homes, mobile and modular and the unique construction features that may impact decisions made during water mitigation.

"Very informative, and well presented." - Barb from State Farm in Grand Haven

"This was an interesting class. The tour of the mobile home manufacturing plant was very interesting." Pam from Whitehall

MITIGATING PERSONAL PROPERTY PACKOUT CLAIMS

This course will demonstrate how technology is enabling the restoration professional to manage and track packout inventory, movement and restoration better than ever before, while giving the homeowner or business manager a sense of security about the process. The course will cover the new tools and technology of evaluating, restoring and tracking inventory from start to finish.

"Very detailed. Gave good examples." - Kim from West Michigan Insurance in Shelby

SUBROGATION

This course is to help agents and adjusters control claims costs through subrogation investigation and reporting and to teach them the value of mitigation first responders in achieving this objective.

"I like that John encourages questions and participation from the class."
Laurel from Muskegon Insurance Agency

"Loved it! I'm going to use the memory game back at the office to help explain why documentation is so important!" - Rebecca from State Farm in Muskegon

FURNITURE DAMAGE RESTORATION (presented by Furniture Medic)

This three hour seminar for insurance professionals will educate the participants on the various causes and types of damage that can occur to fine furniture and wood surfaces in a property loss situation.

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