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The course will show how acid gases flow throughout a home, the damage it causes and what should be done about it. This course will review the proper smoke mitigation steps which can reduce the loss.

"Very interesting course.  I liked the demonstrations especially well-seeing is believing." Phyllis from Gales Insurance in Hart


"Very informative as to the types of cleaners that are used and what can be saved with the right procedures used."
Kathleen from Gales Insurance in Pentwater

"Very interesting, great use of props and visuals."
Cris from Gales Insurance in Hart

This course will demonstrate how water can damage carpet, wood floors, and other building materials.The class will also teach how long until damage occurs and what steps can be taken to reduce or minimize the damage. The course will also illustrate water removal and explain the principles of drying and dehumidification. Mold growth, the use of antimicrobials and odor control will also be covered.

"I always enjoy your classes." Tina from Wilk & Son in Muskegon

" The course was very informative." Debra from State Farm in Shelby

Wednesday  October 25, 2017
9:00-12:00 - Water Damage (#70248)
1:00-4:00 - Smoke and Odor Damage (#70250)


Wednesday  November 8, 2017
9:00-12:00 - Handling a Hoarding Dilemma (#71103)
1:00-4:00 - Mold Insurance Losses (#70249) - NEW !!


Wednesday December 13, 2017
9:00-12:00  -Trauma & Bio-Hazard Losses (#70058) - NEW !!


And.....New Courses Provided by CRDN (MI Provider # 0815)

1:00-2:00 - Bed Bugs, Skunks & Other Varmint in My Closet (#71565) -1 Credit

2:00 - 4:00 - Beginner Textile Restoration (#70632) - 2 Credits

This course demonstrates how technology is enabling the restoration professional to manage and track packout inventory, movement and restoration better than ever before, while giving the homeowner or business manager a sense of security about the process. The course covers the tools and technology of evaluating, restoring and tracking inventory from start to finish.

Errors and Omissions in the Insurance Industry

This course focuses on the history, laws and statistics relating to the fraudulent insurance crimes that take place every day in America.

"I enjoyed the new presentation. I learned some interesting info."
Jodi from Northland Insurance in Whitehall

"I enjoyed the class, especially the interactive activities."
Richard from Liberty Mutual in Holland

This course looks at E & O from multiple angles. Error & omission lawsuits can be one of the most frightening experiences for an insurance provider. With an ever-changing litigious society, the chances are increasing greatly.

SUBROGATION

The following courses are offered on a regular basis and approved by the State of Michigan for continuing education credits for insurance agents. All courses offered are FREE and approved for three credits per course.

And thank you to Arnold's Auto Glass for
providing breakfast and lunch!


To sign up:
Call/Text 231-670-1071  
Or email Lindsey at
servicemasterwestmi@gmail.com

*Please bring your system ID with you to class*

Continuing Education

Mold Remediation

INSURANCE FRAUD

Smoke and Odor Damage Mitigation

This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on "gut feel," the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.

"You made a dry subject interesting."  Bette from the James Wood Agency in Muskegon

"Well, I'm normally shy, so I wasn't very excited that we had to continue to go talk with others that I didn't know.  But it was proven to be helpful."  Tina from Wilk & Son in Muskegon

The course will show how acid gases flow throughout a home, the damage it causes and what should be done about it. This course will review the proper smoke mitigation steps which can reduce the loss.

"Very interesting course.  I liked the demonstrations especially well-seeing is believing." Phyllis from Gales Insurance in Hart


"Very informative as to the types of cleaners that are used and what can be saved with the right procedures used."
Kathleen from Gales Insurance in Pentwater

"Very interesting, great use of props and visuals."
Cris from Gales Insurance in Hart

Water Damage Mitigation

ETHICS- If You Don't Live it You Don't Believe It

This course is to help agents and adjusters control claims costs through subrogation investigation and reporting and to teach them the value of mitigation first responders in achieving this objective.

"I like that John encourages questions and participation from the class."
Laurel from Muskegon Insurance Agency

"Loved it! I'm going to use the memory game back at the office to help explain why documentation is so important!" - Rebecca from State Farm in Muskegon

Mitigating Personal Property Packout Claims